Sign in, and reset your password

You sign in with your email and password, and a 6-digit code if you use two-step sign-in.

Where to sign in

• Your organisation's own address (yourname.icomplyaustralia.com.au) if you work there. See Your own web address.
• app.icomplyaustralia.com.au for contractors and providers, network viewers and the iComply team. If your organisation has its own address, we take you there.
• If your organisation uses single sign-on, select Sign in with Microsoft or Sign in with Google. When it's required, the password form is only for the organisation's break-glass administrator.

Forgot your password?

1. 1Step 1: On the sign-in page, select Forgot your password?.
2. 2Step 2: Enter your email and select Send reset link. “If that email has an account, a reset link is on its way. It works for one hour.”
3. 3Step 3: Open the link and enter your New password twice (Type it again).
4. 4Step 4: Select Save password. You're signed out everywhere else; sign in with the new password.

Choosing a password

• At least 10 characters (up to 200). Length beats complexity: three or four unrelated words work well.
• Common passwords (keyboard runs, digits only, or a well-known word with numbers on the end) are refused: “That password is too common”.

How long you stay signed in

• Admins: up to 7 days, or 2 hours without using iComply.
• Other people in an organisation: up to 7 days, or 24 hours without using iComply.
• Contractors and providers: up to 30 days, or 7 days without using iComply.
• Network viewers, client viewers and auditors: up to 12 hours, or 1 hour idle. The iComply team: 12 hours, or 30 minutes idle.
• Sign out is at the bottom of the menu: “You've signed out.”

Limits

• 5 wrong passwords in a row lock the account for 15 minutes. Use Forgot password to reset it straight away.
• Up to 10 sign-in tries for one email, and 30 from one connection, in 15 minutes.
• Reset links work once, for one hour. Up to 3 reset emails to one address an hour.