Fix this now links in reminder emails

When an organisation you work with has one-link reminders on, its expiry reminders and chase emails include a Fix this now link (or Fix these now for a list). It opens the exact item: the upload form for that document (and worker), or the induction.

How to use it

1. 1Step 1: Open the link from the email on your phone or computer.
2. 2Step 2: For one item, the upload form opens. For a list, you see What to fix: choose an item.
3. 3Step 3: Upload the current copy (PDF, PNG or JPG, up to 10 MB) with its expiry date, and select Upload. Or do the induction.
4. 4Step 4: You see Sent. Thanks. For a list, select Back to the list and do the next one.

What happens next

The upload waits for review at each organisation that asks for it, as usual. You hear when it's approved, or if anything needs changing. An induction counts straight away.

Common questions

• It sent me to the sign-in page. If your account has two-step sign-in on (or terms to accept), the link never skips it: sign in and you go straight to the item.
• It says the link doesn't work any more. It has expired or was replaced by a newer email. Sign in to iComply and upload from Documents instead.
• Can I upload something else with it? No. The link only covers the items it lists. Sign in for anything else (and for read assist).
• I'm a worker. The link opens your own worker pass at the induction, while your pass is live. If it isn't, ask your employer to send you a new pass.

Limits

• Each link is for one person and the items it lists (up to 12), and works for 7 days.
• Opening it signs you in to that task only, for up to 2 hours. Every other page still asks you to sign in.
• Too many tries in an hour and it pauses: wait a while, or sign in instead.