Front desk settings and the front desk log
Set the front desk PIN, choose whether the front-office desk refuses sign-in when someone isn't cleared, and let someone in from the front desk log.
2 min readLast updated
Applies to: Gate & Access · Association admin, Association team member
Settings → Front desk holds the desk's PIN and what the front-office desk does when someone isn't cleared. Only association admins change these.
Set or change the front desk PIN
- Step 1: Open Settings and go to Front desk.
- Step 2: Enter a PIN of 4 to 8 digits and the same digits in PIN again.
- Step 3: Select Set PIN (or Change PIN).
With a PIN set, leaving the front desk (or opening the rest of iComply from it) needs the PIN, and you can make a tablet a kiosk-only device. Remove PIN goes back to asking for the signed-in person's password.
Refuse sign-in when someone isn't cleared
By default a front-office desk (no site) is Advisory: it shows the result and your office decides. Select Refuse sign-in when not cleared to make it refuse instead: the attempt is recorded and your association admins are told. Go back to advisory switches it off. Builders and businesses always refuse, and so does every site's gate, whatever this setting says.
The front desk log
- Step 1: From Settings → Front desk, select Front desk log.
- Step 2: Choose a Day and select Show to see who the front-office desk didn't let in, with the reason (or Stop list).
- Step 3: To let someone in today, type Why are you letting them in? (at least 5 characters) and select Let in by override.
While the desk is advisory, only stop-list refusals appear here. A site's refusals are on that site's On site now page instead.
Common questions
- Who can override at the front-office desk? Association admins. A safety officer on a builder's or business's account can too, except for the stop list.
- Can I override yesterday's refusal? No. Only today's refusals can be overridden. Ask them to sign in again.