The front desk (kiosk)

The front desk turns a tablet (or any browser) into a sign-in screen for providers, their workers and visitors. It locks the screen to sign-ins, so nobody at the desk can wander into the rest of iComply.

Anyone with a sign-in at your organisation who can make changes can start it: admins and team members. On a builder's or business's account, a Gate user or Project or site manager starts it for one of their own sites only.

Before you start

• Gate & Access is on, with Front-desk sign-in (kiosk). See Your packs.
• Optional but recommended: an admin sets a Front desk PIN in Settings → Front desk. Without one, leaving the front desk asks for the signed-in person's password. See Front desk settings and the front desk log.
• To run a site's gate, an admin first completes Gate set-up.

How to start the front desk

1. 1Step 1: Sign in on the tablet as yourself, then select Front desk in the menu (a gate user's menu says Gate).
2. 2Step 2: On Start the front desk, choose Which site is this gate for? if it's shown. Choose a site to run that site's gate, or No site for the front-office desk (builders and businesses: the head office desk). To change site later, leave the front desk and start it again.
3. 3Step 3: Select Start front desk. For a tablet that should never show anything else, select Make this a kiosk-only device instead (only offered once a PIN is set).

How to sign someone in

1. 1Step 1: On Who's signing in? (at a site: Signing in or out?), type a name or business and select Search, or select Scan a pass and hold their phone's QR code up to the camera.
2. 2Step 2: Select their name. A business with workers at a site asks Who's here?: each worker signs in as themselves. Not on the list: sign in for the business is for the owner or someone not yet listed.
3. 3Step 3: Read the result: Cleared, Not cleared yet, Not cleared or Entry refused, with the reasons. See Front desk results.
4. 4Step 4: If they're cleared, select Sign in · (time). The screen confirms Signed in and goes back to the start after 10 seconds.

Signing out: at a site's gate, search or scan again. Someone already on site shows On site with Sign out · (time). They can also be signed out from the site's On site now page.

Visitors

Select Visitor sign-in / out for visitors. See Visitors at the front desk and the gate.

How to leave the front desk

1. 1Step 1: Select Exit front desk (on a kiosk-only device: Sign out device).
2. 2Step 2: Enter the Front desk PIN (or your password if no PIN is set), then select Leave front desk (or Sign out).

Common questions

• There's no Scan a pass button? The tablet's browser can't read QR codes with its camera. Search by name instead.
• The screen went back to the start by itself. Search results clear after 60 seconds without a tap, and result screens after 60 seconds, so the next person never sees someone else's details. A tap restarts the countdown.
• It says the gate isn't set up yet. A site's gate waits until an admin completes Gate set-up. Until then, use your paper sign-in. The front-office desk (no site) works without it for organisations that aren't builders or businesses.
• I'm a gate user and it says I'm not on any site's team. An admin adds you to the site's team on the site's page.
• Can people sign in from their own phone? No. Sign-in happens at the desk or gate tablet. Providers and workers show their pass there.

Limits

• Leaving the front desk: 10 wrong PINs (or passwords) in 15 minutes locks it for 15 minutes. Every wrong try is in the audit log.
• The PIN is 4 to 8 digits and is stored scrambled: nobody, including iComply, can read it back.