Roles in iComply's team

Everyone in iComply's team has one of four roles. The menu only shows what your role can open, and every page and button checks your role again on the server. Everyone signs in with two-step sign-in.

Super admin

Everything, including Team (inviting staff and changing roles), Legal, Notices, Presets, Networks, House listings, creating, suspending and acting on behalf of organisations, pack overrides and pack prices, and the last step of the catalogue: marking items reviewed, publishing, retiring, pack status and overlap decisions.

Support

• Schools (the Admin home page) and Organisations: look only. Support can see each organisation's page, packs and pending admin invites, but can't change them.
• Rules packs: look only.
• Outbox: see what's queued, sent, failed or suppressed. Only a Super admin can send, retry or mark sent.
• Audit log and Help feedback.

Billing

• Schools and Organisations (look only).
• Billing: record invoices, mark them sent or paid, void them, extend trials, edit billing contacts and download the CSV exports.
• Listing invoices for providers' marketplace tiers: record payments and void.
• Pack pricing: look only (a Super admin sets the prices).
• Marketplace: the dashboard, Featured (website) slots, and Listings & badges (pause or resume a provider's badge).

Compliance officer

• Schools (the Admin home page).
• Review queue (Checked by iComply), Who to chase (organisation health, with registers read-only) and Badge checks.
• Catalogue: search, create drafts, save new versions, tags, review intervals, packs, suggestions from customers and "suggested when" links. A Super admin marks items reviewed and publishes them.
• Moderation: review comments, replies, reports and child-safety concerns. Listings & badges: hide or restore a listing and pause or resume a badge.

Common questions

• I can't see a menu item a colleague has. Your role doesn't include it. Ask a Super admin to change your role on Team if you need it.
• I changed someone's role. When does it apply? From their next sign-in.
• Can a team member open an organisation's data? Only through the views listed here. Opening an organisation as its admin needs Act on behalf, which only a Super admin can do, with a reason and a time limit, and it's recorded in both audit logs.