Join iComply's team with your invitation
Open your invitation link, choose your password, then set up two-step sign-in before you reach Admin.
1 min readLast updated
Applies to: iComply staff only · iComply Super admin, iComply support, iComply billing, iComply compliance officers
A Super admin invites you from Team. The email (or the link they send you) opens a page titled Join the iComply team that shows your email and your role.
How to join
- Step 1: Open the link. Check your name in Your name.
- Step 2: Enter a password in Choose a password (at least 10 characters) and again in Confirm password.
- Step 3: Select Continue to two-step sign-in.
- Step 4: Choose how to get your code: Authenticator app (recommended) or Email me a code. Enter the 6-digit code to finish, and keep your 8 backup codes somewhere safe.
- Step 5: You land in Admin, with the menu for your role.
Common questions
- The page says the link has expired or is no longer valid. Each link works once, for 7 days, and a newer link replaces an older one. Ask a Super admin for a new one. If you've already set up your account, sign in instead.
- I was invited to an organisation, not the team. The same /join page also opens an organisation admin's or staff member's invitation, and a network viewer's. It shows the organisation's or network's name instead. See Invite an organisation's admin with a link.
- It says "Too many tries". Links are limited to 60 tries from one connection in 15 minutes. Wait 15 minutes and try again.
Never forward your link: whoever opens it first sets the password for your account.