Listings and badges: pause a badge or hide a listing
See every paid or once-paid listing and why a badge is or isn't showing, pause or resume a provider's badge, and hide or restore a listing.
1 min readLast updated
Applies to: iComply staff only · iComply Super admin, iComply billing, iComply compliance officers
Listings & badges lists every paid or once-paid listing. Filter by Name, Tier (Listed, Preferred, Partner, Free) and Status (Live, Paused, Lapsed). Each shows its term, chips such as Founding partner, Badge paused by iComply and Hidden, and how many badge criteria aren't met. (The old Directory page now opens here.)
Pause or resume a badge
The iComply Preferred badge is evaluated automatically, every day and whenever something relevant happens. Pause it by hand only with a reason. Super admins, Billing and Compliance officers can.
- Step 1: Find the listing and enter the Reason (the provider sees it).
- Step 2: Select Pause badge. The provider is told why.
- Step 3: To undo it, select Resume badge. The badge shows again once they meet the bar (see Badge checks).
Hide or restore a listing
Super admins and Compliance officers can hide a listing, for example while a concern is looked into.
- Step 1: Enter Why hide it.
- Step 2: Select Hide listing. It's removed from every search and from the website.
- Step 3: Select Restore listing to bring it back.