Reviews after real work
Two-way reviews after real work, hidden until both sides submit or 14 days pass. Comments show once iComply has checked them.
1 min readLast updated
Applies to: Free: no pack needed · Contractors and providers, Administrator, Staff and team members
After real work (a front-desk sign-in, a program session or a closed permit), the organisation and the contractor can review each other. Neither sees the other's review until both are in, or 14 days after the first.
How an organisation reviews a contractor
- Step 1: Open Reviews (you also get a How was it? prompt).
- Step 2: Tap the stars, or Rate each part instead: reliability, quality, communication and value, plus child safety where the organisation's work involves children. Add up to 3 tags and an optional comment.
- Step 3: Submit. You can edit it until 7 days after you submitted.
How a contractor reviews an organisation
- Step 1: Open Listing, then Reviews.
- Step 2: Under Review the organisations you work with, rate the clear brief, site access and paying on time, add tags and an optional comment, and submit.
- Step 3: Under Reviews about you, read what they said and select Send reply to answer (it shows once iComply has checked it).
What happens next
- Comments and replies show once iComply has checked them.
- An average shows once there are reviews from 3 different organisations. On Preferred and Partner listings, ratings are shown on the profile.
- Something wrong with a review? Open Report this review, say what's wrong and select Report to iComply.
A review can only be left after work recorded on iComply, within 90 days. iComply never shows an organisation's name on a contractor's profile without its consent.