Enquire with or book a listed provider
Send a question or booking request from the directory, read replies in Enquiries, and book once they're on your register.
1 min readLast updated
Applies to: Core (every organisation) · Admin, Team member
On this page
Preferred and Partner providers have an Enquire button on their directory profile. Your question goes to them by email and in iComply, and their replies come back to Enquiries and your email.
How to send an enquiry
- Step 1: Open the provider's profile in Find a provider and select Enquire.
- Step 2: Choose the Type: Question or Booking request.
- Step 3: Enter what it's About and your Message.
- Step 4: Optional: add Preferred dates, and who it's For.
- Step 5: Select Send.
Read replies
Open Enquiries. A dot marks a thread with a new reply, and the menu shows how many. Open a thread to read it and reply.
Book it
- Step 1: Open the thread. Book it works once they've accepted your invitation; until then it tells you to add them to your register first.
- Step 2: If you see As, choose Program session or Job (trades, hire), enter the date, Start, End and Where, and select Book.
- Step 3: Otherwise select Mark as booked: it's recorded as a job.
A job is recorded as booked; their sign-in at the front desk or gate on the day, or a closed permit, is the record of the work. A program session (where your organisation has the Programs & PD page) appears there.
Limits
- Up to 20 enquiries an hour from each person.
- Messages up to 2,000 characters.
Providers see your organisation's average rating from other providers when you enquire, once at least 3 have reviewed you.