How saved forms send: times, conflicts and needs attention
When a saved form arrives it's checked exactly as if you'd sent it with signal. Here's which time it's recorded at, why one can need attention, and what to do.
2 min readLast updated
Applies to: Core (every organisation) · Association admin, Association team member, Providers
A saved form goes through exactly the same checks as the online form: your role, your sites, the association's packs and the form's own rules. Each form carries its own key, so a form that was sent but whose answer got lost on a weak signal is never saved twice.
Which time is recorded
- Up to 72 hours after you filled it in: it's recorded at the time you did it (a pre-task plan belongs to its day, an inspection is completed when you completed it).
- Older than 72 hours: it's recorded when it arrived and marked recorded later, with your phone's time kept alongside.
- Your phone's clock more than 10 minutes fast: it's recorded at iComply's time and marked.
- Older than 30 days: it's refused.
- A scheduled inspection that was already overdue when it arrives is completed from when it arrived, so a phone's time alone never makes it on time.
- Gate sign-ins and sign-outs keep the tablet's time; the gate's cleared list decides whether they count.
Why a form needs attention
- The record moved on while you were offline: the inspection was completed by someone else, the issue was already closed out or withdrawn, or the checklist changed (It changed while you were offline.).
- The pack was switched off, or your role or sites changed.
- A rule refused it, with the reason shown.
Nothing is saved when a form needs attention.
What to do
- Step 1: Open Saved forms (the bar at the top, or the See saved forms link).
- Step 2: Read the reason under the form.
- Step 3: Show what was saved to copy your words into the form again with signal, Send again to try once more (for example after the pack is switched back on), or Remove to delete it from the device.
Common questions
- It keeps saying waiting. It retries on its own, waiting a little longer each time (from 15 seconds up to 15 minutes). Sync now tries straight away.
- I was signed out. Forms wait for the next time you sign in on that device.
- A sign-out at the gate needs attention. Its sign-in hasn't arrived yet; it sends once it has. If the sign-in was removed, sign them out on the site's On site now page, then remove the sign-out.
Limits
- Up to 1,200 saved forms an hour from one person; the rest send by themselves shortly after.