Remove access or reset someone's two-step sign-in
Take away a colleague's access when they leave, give it back, or reset their two-step sign-in when they lose their phone.
1 min readLast updated
Applies to: Core (every organisation) · Association admin
Admins manage everyone's access in Users & access. Review it each term, season or quarter: your dashboard reminds admins with a user access review.
Remove someone's access
- Step 1: Open Users & access.
- Step 2: Next to the person, select Remove access, then confirm Remove access.
Access removed. They've been signed out everywhere. Their name stays on everything they did, and their history stays in the audit log. Their status shows Removed.
Give access back
Select Restore next to their name: Access restored.
Reset someone's two-step sign-in
- Step 1: In Users & access, find the person: the Two-step column shows On · Email code or On · App.
- Step 2: Select Reset, then confirm Reset.
Two-step reset. They've been signed out and will set it up again when they next sign in. Do this when someone loses their phone or can't get their codes. It's recorded in the audit log.
Common questions
- Can I remove or reset myself? No. Ask another admin, which is why two admins is safer.
- Does removing someone delete their records? No. Nothing they recorded or approved is deleted.
- What does “Set up at next sign-in” mean? Your association requires two-step sign-in and they haven't set it up yet.