Report an incident or near miss
Report it from your phone the moment it happens, near misses too. The site's safety people are told straight away, and it works without signal.
2 min readLast updated
Applies to: Site Safety Records · Administrator, Project team, Safety officer (HSEQ), Project or site manager, Gate user
If anyone is still in danger or hurt, call 000 first.
Anyone on your team who can change things can report an incident on a site they can see. A director or executive can only read.
How to report one
- Step 1: Choose Report an incident (on the safety overview, the incidents list, or the site's Safety on this site panel), then the site.
- Step 2: Say When did it happen? and What kind?: injury or illness, near miss, property damage, environmental, security or dangerous occurrence.
- Step 3: Choose How serious?: insignificant, minor, moderate, major or severe.
- Step 4: Fill in Where on site?, What happened? and What was done straight away?
- Step 5: Under People involved, add each person: type their name, or choose a subcontractor on the site and one of their workers, with their role and any injury.
- Step 6: Add photos.
- Step 7: Tick This may be a notifiable incident if it may be (serious injury or illness, death, or a dangerous incident). The guidance for your state shows under it.
- Step 8: Choose Report it.
What happens next
- It's numbered INC-YYYY-NNN and starts as Reported.
- The site's manager and the safety officers are told straight away (with neither, the company admins). It's urgent when it may be notifiable, or it's major or severe.
- The incidents list shows every incident you can see, newest first, with filters for site, status, type, severity and dates, and a CSV link.
- Next it's investigated and closed. See Investigate and close an incident.
Notifiable incidents
iComply records the incident and whether, when and how you notified the regulator. It doesn't notify the regulator for you. For Victoria it shows WorkSafe Victoria's own guidance (read on their page); for other states it says to check with your state's work health and safety regulator. Their page is the authority.
Common questions
- No signal? Report it anyway: it's kept on your phone and sent, and the site's people told, as soon as you're back. See Working without signal.
- I made a mistake. Someone who manages the site can choose Correct the report; the change is recorded.
- Who can see it? Company admins and anyone who manages safety on that site. If you only report, you see the incidents you reported.
Incidents name people and injuries, so opening one is recorded in the access log. Client viewers never see them, and auditors see them without the people involved.