Confirm your email
Why iComply asks you to confirm your email address, what you can't do until you do, and how to get a new link.
1 min readLast updated
Applies to: Free: no pack needed · Admin, Team member, Providers
Some accounts need to prove their email address before they can send invitations. If yours does, a banner at the top of the page says Confirm your email. and where we sent the link.
How to confirm
- Step 1: Open the email Confirm your email for iComply.
- Step 2: Select the link, then Confirm my email. Opening the page alone never uses the link up, so email scanners can't spoil it.
If you're signed in, you go straight back to where you were; otherwise sign in: “Email confirmed. Sign in to carry on.”
Until you confirm
- You can sign in and look around.
- You can't invite providers or volunteers (one at a time, or from a CSV).
- Contractors and providers can't accept an organisation's invitation, so their documents aren't shared until the email is proven.
Common questions
- The link has expired. Links work once, for 48 hours. Sign in and select Send a new link in the banner.
- I signed up from an emailed link or an invitation. Then your email is already confirmed: there's nothing to do.
Limits
- Up to 5 new links an hour.