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Delete your account

Delete your own sign-in from the app or the web. What's removed, what your organisation keeps, and when you can't.

2 min readLast updated

Applies to: Core (every organisation) · Association admin, Association team member, Providers, Network viewers, Client viewers, External auditors

On this page

You can delete your own iComply account at any time, in the app or on the web. It can't be undone.

How to delete it

  1. Step 1: In the app: open Profile, then Delete my account at the bottom. On the web: Settings (contractors and providers: Profile), then Delete my account.
  2. Step 2: Read what's deleted and what your association keeps.
  3. Step 3: Type DELETE, enter your password and, if you use two-step sign-in, a current code (from your authenticator app, a code we email you with Email me a code, or a backup code).
  4. Step 4: Select Delete my account. You're signed out everywhere and we email you to confirm.

What we delete

  • Your sign-in: your email address and password. The email address can be used for a new account later.
  • Your two-step sign-in settings and backup codes.
  • Every phone, tablet and browser signed in as you, with its push notification tokens. A gate tablet you set up as a kiosk is signed out too.
  • Your notification choices, and emails still waiting to be sent to you.
  • In the app: everything iComply kept on that phone, including forms waiting to send. The app warns you first if anything hasn't been sent.

What your association keeps

  • Records you created or signed: sign-ins, incidents, inspections, hazards, signed SWMS and toolbox talks, policy acknowledgements, document decisions and audit log entries. Safety and record-keeping laws mean they must be kept.
  • They still show your name as it was when you did them. Your name isn't removed, so the records stay accurate.
  • If you're on your association's staff or people list, that record is theirs. Ask them about it.
  • Sign-in records and audit logs are kept for 7 years, as our privacy policy says.

When you can't delete it yourself

  • You're the only administrator. Make someone else an administrator in Users & access first. If your association is leaving iComply, see Exporting your data and leaving iComply.
  • Your association uses single sign-on. Your association manages your account: ask an administrator to remove you in Users & access.
  • iComply team accounts are closed by a super admin in Admin → Team.
  • On a gate tablet (kiosk), or while acting on behalf of an organisation: use your own phone or the web.

Contractors and providers

If you're the only sign-in for your business, nobody can sign in for it afterwards. Your business profile and the documents you shared stay with the organisations you shared them with. An organisation can invite the business again, which sets up a new sign-in. To have the business profile closed as well, email hello@icomplyaustralia.com.au.

Worker passes

A worker pass isn't an account: your employer keeps your pass record. In the app, Remove this pass from this phone takes it off the phone only. To change or remove the record, contact your employer.

Deleting your account is recorded in the audit log (without your email address). Admins see Account deleted next to your name in Users & access; it can't be restored, but they can add you again.
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