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Sign in, and reset your password

Where to sign in, what to do if you forget your password, how long you stay signed in, and why an account locks.

2 min readLast updated

Applies to: iComply staff only · Administrator, Staff and team members, Safety officer (HSEQ), Project or site manager, Gate user, Director or executive, Panel coordinator, Contractors and providers, Client viewers, External auditors, Network viewers, iComply Super admin, iComply support, iComply billing, iComply compliance officers

On this page

You sign in with your email and password, and a 6-digit code if you use two-step sign-in.

Where to sign in

  • Your organisation's own address (yourname.icomplyaustralia.com.au) if you work there. See Your own web address.
  • app.icomplyaustralia.com.au for contractors and providers, network viewers and the iComply team. If your organisation has its own address, we take you there.
  • If your organisation uses single sign-on, select Sign in with Microsoft or Sign in with Google. When it's required, the password form is only for the organisation's break-glass administrator.

Forgot your password?

  1. Step 1: On the sign-in page, select Forgot your password?.
  2. Step 2: Enter your email and select Send reset link. “If that email has an account, a reset link is on its way. It works for one hour.”
  3. Step 3: Open the link and enter your New password twice (Type it again).
  4. Step 4: Select Save password. You're signed out everywhere else; sign in with the new password.

Choosing a password

  • At least 10 characters (up to 200). Length beats complexity: three or four unrelated words work well.
  • Common passwords (keyboard runs, digits only, or a well-known word with numbers on the end) are refused: “That password is too common”.

How long you stay signed in

  • Administrators: up to 7 days, or 2 hours without using iComply.
  • Other people in an organisation: up to 7 days, or 24 hours without using iComply.
  • Contractors and providers: up to 30 days, or 7 days without using iComply.
  • Network viewers, client viewers and auditors: up to 12 hours, or 1 hour idle. The iComply team: 12 hours, or 30 minutes idle.
  • Sign out is at the bottom of the menu: “You've signed out.”

Limits

  • 5 wrong passwords in a row lock the account for 15 minutes. Use Forgot password to reset it straight away.
  • Up to 10 sign-in tries for one email, and 30 from one connection, in 15 minutes.
  • Reset links work once, for one hour. Up to 3 reset emails to one address an hour.
A password reset signs you out everywhere else and is recorded in the audit log. iComply never asks for your password by email.
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