Expiry reminders and red alerts
iComply emails providers at 60, 30, 14 and 7 days before a document expires, on the day and once it has expired, and alerts association admins when someone goes non-compliant.
2 min readLast updated
Applies to: Core (every organisation) · Association admin, Association team member, Providers
You don't have to chase certificates. Every day, iComply looks at each approved document with an expiry date and emails the provider:
- 60 days before it expires
- 30 days before
- 14 days before
- 7 days before
- on the day it expires
- once it has expired
Each reminder is sent once. A document first seen with 5 days left gets the 7-day reminder only. Only the newest approved copy of each document counts, and a worker's ticket is reminded for that worker.
Copies to association admins
Association admins get a copy from 7 days out, on the day and once it has expired, with the provider's name and what's expiring. Your dashboard's Auto-chase this week shows who is being reminded.
Red alerts
Once a day, if a provider becomes Non-compliant for a new reason (something expired, was rejected or is missing), association admins get A provider went non-compliant, with the reasons and a link to their file. You hear once for each new set of reasons, not every day.
New documents to review
When a provider uploads something, everyone on your team who sees the whole register gets New documents to review: a phone notification by default, and an email if they choose it.
Choose what we send you
- Step 1: Open Notifications (or Settings, then Choose what we send you).
- Step 2: Under What we send you, tick Email or Phone for each kind, then select Save.
- Step 3: For phone notifications, select Turn on notifications on this device.
Common questions
- Can I send a reminder now? Yes: see Chase providers to update documents.
- Do reminders include a link to fix it? Yes, a Fix this now link, where your association has them on.
- A provider says they aren't getting reminders. Reminders go to the email on their iComply account, and they can switch them off in their own notifications. See Emails not arriving.