Emails aren't arriving
Check spam, add us to your safe senders and ask your IT team to allow our domain.
1 min readLast updated
Applies to: Free: no pack needed · Administrator, Staff and team members, Contractors and providers, Volunteers, staff and educators (personal link), Workers (worker pass)
- Step 1: Check spam or junk, and search for “iComply”.
- Step 2: Add notifications@icomplyaustralia.com.au and icomplyaustralia.com.au to your safe senders.
- Step 3: Ask your IT team to allow email from icomplyaustralia.com.au.
- Step 4: Wait a few minutes, then ask once more (Send a new link, Email me a code or Send reset link). Repeated requests are limited, usually for an hour.
- Step 5: Check your notification choices: see Notifications.
Emails from your organisation may show its own name, like “your name via iComply”. Still nothing? Email us and say which address and roughly when.