Troubleshooting
Sign-in codes, expired invites, rejected uploads and emails that don't arrive.
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- I can't sign inWrong address, a locked account, a forgotten password or single sign-on: what each message means.Free: no pack needed
- My sign-in code doesn't workExpired codes, the time on your phone, too many tries and lost phones.Free: no pack needed
- My invitation has expiredInvitation links stop working once used or after they expire. Ask for a new one: nothing on your account has changed.Free: no pack needed
- My upload was rejectedPDF, PNG or JPG only, up to 10 MB, and every file is virus scanned.Free: no pack needed
- Emails aren't arrivingCheck spam, add us to your safe senders and ask your IT team to allow our domain.Free: no pack needed
- I can't see a page or buttonA page whose pack is off doesn't exist, some pages are for admins or certain roles, and WWC Connect is for Victoria.Core (every organisation)