My sign-in code doesn't work
Expired codes, the time on your phone, too many tries and lost phones.
1 min readLast updated
Applies to: Free: no pack needed · Administrator, Staff and team members, Contractors and providers, Network viewers, External auditors, Client viewers
- Emailed codes work once, for 10 minutes, and asking again cancels the earlier one. Select Email me a code for a fresh one and use the newest. Check spam too.
- “We've just sent a code”: you can ask for one a minute, and 5 an hour. Use the newest one or a backup code.
- Authenticator app codes depend on your phone's clock. Set your phone's time to automatic and type the newest code.
- “Too many codes tried”: wait 15 minutes, then use the newest code or a backup code.
- Lost your phone: select Use a backup code, or ask another admin at your organisation to Reset your two-step sign-in in Users & access.
- Wrong account? Select Use a different account to sign out.
Forgot your password? Select Forgot your password? on the sign-in page.