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Notifications: choose what we send you

Switch email and phone notifications on or off for each kind of notice, and turn on notifications on your phone or computer.

2 min readLast updated

Applies to: Core (every organisation) · Administrator, Staff and team members, Safety officer (HSEQ), Project or site manager, Gate user, Director or executive, Panel coordinator

On this page

Each person chooses how they hear about each kind of notice: by Email, on their Phone (a notification on a phone or computer), both or neither. Your choices are your own; they don't change anyone else's.

How to choose

  1. Step 1: Open Notifications from the menu (or Choose what we send you in Settings, or the link at the bottom of our emails).
  2. Step 2: Under What we send you, tick Email or Phone for each kind of notice.
  3. Step 3: Select Save.

Notifications on this device

  1. Step 1: On the phone or computer you want them on, open Notifications.
  2. Step 2: Under This device, select Turn on notifications on this device and allow notifications when your browser asks. On an iPhone or iPad, add iComply to your home screen first and open it from there.
  3. Step 3: Each device shows under Devices with notifications on. Select the bin to remove one, or Turn off on this device.

Phone notifications arrive even when iComply is closed. If you see Phone notifications aren't switched on for iComply yet, only email is available for now.

The kinds of notice

You only see the kinds that apply to your role, your kind of organisation and the packs you have on.

  • New documents to review (phone only to start with) and A contractor went non-compliant.
  • Permit to work requested (email and phone to start with), Someone was stopped at the gate, Incident reported and Corrective actions and inspections (also internal audit reminders).
  • Contractor vetting and Contractors' own subcontractors.
  • Planning: the diary and plans to review and Chemicals: safety data sheets.
  • 6 am pre-start email (email only; off to start with for gate users) and, for builders and businesses, the Director's Monday email (on for directors and executives; others can switch it on).
  • Victoria: WWC status alert, WWC Connect deadlines, A volunteer completed their details and the Weekly WWC Connect digest.
  • Clubs, charities and peak bodies: Something to approve (straight away) and the Daily summary (email only, only when there's something in it).
  • Everyone: Enquiries and replies, “How was it?” after work, Reviews about you and “Show us as a client” requests.
iComply sends email, plus phone notifications if you switch them on. Contractors and providers choose their own notices in their portal; their expiry reminders go at 60, 30, 14, 7 and 0 days.

Common questions

  • I switched a notice off and still got one. Some emails aren't optional: invitations, sign-in codes, password resets and anything you asked for.
  • I don't get the pre-start email. It's only sent when there's something in it, and gate users switch it on themselves.
  • Notifications don't arrive on my phone. Check the browser allows notifications for iComply, and on iPhone open iComply from the home screen.
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