Front desk results: Cleared, Not cleared and Entry refused
What each result screen at the front desk and the site gate means, why someone isn't cleared, and what to do next.
3 min readLast updated
Applies to: Gate & Access · Administrator, Team member, Safety officer (HSEQ), Project or site manager, Gate user, Visitors and anyone with a link
After you choose someone, the front desk shows one big word you can read from across the room, the reasons, and the next step. The result is worked out from what's on file today against your business's requirements (and, at a site's gate, that site's own requirements too).
What each screen means
- Cleared (green, with a tick): what's on file meets your requirements on the checks shown. At a site it says Cleared against (site)'s requirements. Select Sign in · (time).
- Not cleared yet (amber, front-office desk only): a document is waiting for your business to review it. Nothing else is wrong.
- Not cleared (red): something is missing, expired, rejected or has no expiry date. The front-office desk is advisory by default: it shows the result and your office decides.
- Entry refused (red): the desk refuses sign-in. This always happens at a site's gate, at a builder's or business's desk, and at a front-office desk that has Refuse sign-in when not cleared switched on. The attempt is recorded and the site's manager (or your admins) is told by email at once.
- Please wait (red, a raised hand): they're on the stop list. The screen says only Please see the site manager before going on site. The reason is never shown. See The stop list.
- On site (navy): they're already signed in at this site. Select Sign out · (time).
Why someone isn't cleared
- A document or ticket is missing, expired, rejected, or still in review.
- They haven't finished setting up their iComply account.
- At a site: they're not on the site's list of contractors, the site requires bookings and they're Not booked in at this site today, they haven't signed a current SWMS for the site (Hasn't signed a current SWMS for this site), or the worker's own ticket or site induction is missing or out of date.
- A worker no longer listed as working for their business.
- A hirer with a booking today who isn't cleared for that booking (for example insurance).
What you can do
- Step 1: Ask them to wait. They can upload a new document from their phone right now.
- Step 2: Once it's approved, select Check again.
- Step 3: At a site, if the site allows it, a worker missing the site induction can select Do the induction now on the tablet, and a worker missing a signed SWMS can select Sign the SWMS now.
- Step 4: If someone must come in anyway, an admin or the site's manager lets them in by override, with a written reason. See Refusals and letting someone in by override.
Other things the result shows
- Each requirement as a tile: On file, to (date), In review, Missing, Rejected, expired (date).
- Permits for today, and Permit needed before work starts when a job needs a permit that isn't approved for today.
- Keys and devices they hold, highlighted when overdue.
- Booked today for a hirer, and Sessions today for a presenter.
- Ask to see their Working with Children Check card when one is on file: the number was recorded (typed in), not checked by iComply, unless it shows Verified on register.
- A warning when their business has critical findings overdue. It never stops anyone signing in.
Nothing about why someone is on the stop list ever appears on a result screen. The refusal reasons for not being cleared are shown to the person, so they know what to fix.