Scanning a pass at the front desk
How the front desk reads a provider's iComply pass and a worker's gate QR code, and what each scan message means.
1 min readLast updated
Applies to: Gate & Access · Club admin, Club team member
On this page
Providers carry a free iComply pass on their phone, and their workers can carry a worker pass with a gate QR code. Scanning either opens the right person's result at your desk, checked by your club's rules.
How to scan
- Step 1: On the front desk's start screen, select Scan a pass.
- Step 2: Hold the phone's QR code up to the tablet's camera until the result opens.
- Step 3: Read the result and sign them in, as for a search.
What a scan can say
- Not on your register: the pass belongs to a real iComply provider your club hasn't added. Add them from the register with the email they use on iComply, then approve their documents.
- We don't recognise this pass: it isn't an iComply pass. Search by name instead.
- Scan again · That code has expired: a worker's gate code lasts about a minute. Ask them to open their pass again and scan the new code.
- Scan again · That code has already been used: each gate code works once, so a photo or screenshot can't be reused.
- Scan again · That pass has been switched off or replaced: their business sent them a new pass or switched it off.
- This worker's company isn't on your register: search for them by name, or see the site manager.
Common questions
- A link in an old email opens /check/… That's an older front-desk check link: it opens the same result screen at your front desk.
- Which organisations can scan worker passes? Any club with the front desk on. See Worker passes.
A worker's gate code never carries their pass link or their name: it's signed, lasts about a minute and is refused once used. Every scan is in the audit log.