Sign up: choose how to start

Every kind of organisation signs up the same way: choose what you are, we email you a link, and you finish setting up from that link. Each school gets its own web address and switches on the packs it needs. Nothing is charged by card: iComply invoices, and nobody is locked out automatically.

Before you start

• Use your work email. The emailed link proves the address is yours, so you don't need to confirm it again later.
• Have your school's name, its state or territory and its ABN (optional) to hand.
• Contractors and providers never pay: they choose Contractor or provider and get a free iComply pass. See Your free iComply pass.

How to sign up

1. 1Step 1: Go to Start with iComply and choose the card that describes your organisation. Each card says how it's priced.
2. 2Step 2: Enter your work email and select Email me a set-up link (or Email me a sign-up link).
3. 3Step 3: Open the email from iComply and use its link within 48 hours. It works once.
4. 4Step 4: Fill in the form: what kind of organisation you are, what you do, the name, the ABN (optional: we check it's a valid ABN), the state or territory and Your address, your own web address, checked as you type.
5. 5Step 5: Check your packs. The ones organisations like yours usually use are already ticked, each with its price. You can change them any time in Settings → Your packs.
6. 6Step 6: Enter your name and choose a password of at least 10 characters. Read the terms, the privacy policy and the organisation agreement, tick each one, add your title or position and confirm you're authorised to bind the organisation.
7. 7Step 7: Select Create and continue, set up two-step sign-in (an authenticator app or an emailed code), and the set-up guide opens.

Which card to choose

• Sports club: coaches, volunteers and members. You start on Grassroots, which is free for about 30 people; bigger clubs choose a paid plan in Settings.
• Charity: board, staff and volunteers. You start on the Organisation plan with a 30-day free trial.
• Builder or head contractor: subcontractors, sites, the gate and safety records. Packs are priced by active sites. 30-day free trial. See Set up your company or business.
• Other business: contractors, assets and sites; you choose the packs you need. 30-day free trial.
• Peak body: state associations above member clubs. Pricing is by agreement, so this card takes you to our website to talk to us first. If iComply has sent you a set-up link, use it as above.
• Contractor or provider: upload your documents once and share them with every organisation you work with. Free.

What happens next

• Your 30-day free trial starts (Grassroots is free and has no trial clock). At day 30 nothing is switched off: iComply raises an annual invoice. See Your 30-day free trial.
• Your own address is set up straight away, usually within a minute. Until it's live, sign in at app.icomplyaustralia.com.au.
• The set-up guide walks you through your packs, a starter set of requirements, importing what you have and inviting people. See The set-up guide.

Common questions

• The email hasn't arrived. Check spam or junk, then ask again. See Emails aren't arriving.
• The link says it has expired. Set-up links work once, for 48 hours. Start again at /signup for a new one.
• We got an email saying I already have an account. One email address belongs to one iComply account, so there's nothing new to set up. Sign in, or use Forgot your password?.
• Can I change my kind of organisation later? It's set at sign-up because it decides your menus, words and pricing. Email us if you chose the wrong one.

Limits

• Set-up links: one use, 48 hours.
• Up to 3 sign-up emails to one address an hour, and 10 sign-ups from one connection an hour.
• Your address: 3 to 40 lowercase letters, numbers and hyphens (not at the start or end).