The Checked by iComply queue

Review queue holds documents uploaded by providers linked to organisations that have Managed Service on and turned the Checked by iComply pre-check on: schools, plus any other organisation that had it before it became schools-only (legacy terms) or that iComply switched on as an override. It's separate from Badge checks.

What's on the page

• Totals: Waiting, Past 2 business days (the target) and Read-assist flags.
• Filters: Organisation, Provider, Document type and Flagged only.
• Each document, oldest first: type and provider, when it was uploaded, its expiry, a masked card number, which organisations it's for, its age in business days, and any read-assist flags (for example an expiry date that doesn't match what was typed, or an interested party not noted).

How to check a document

1. 1Step 1: Select Open the document and read it.
2. 2Step 2: Tick each item on the Checklist: it's the right kind of document; issue and expiry dates match the file; cover amount meets the organisation's minimum (insurance); name and ABN match the provider. Tick Cover not applicable to this document when there's no cover to check.
3. 3Step 3: Select Checked by iComply.
4. 4Step 4: If something's wrong, write What needs fixing instead and select Needs fixing. The provider and the organisations see it.

What happens next

• One check counts for every organisation with the check on that links the provider.
• Checked by iComply: each organisation still approves the document (its admins are emailed that it's ready to approve), unless it chose to approve automatically after iComply's check. Then it's approved, the provider is told they're cleared, and the organisation is told too.
• Needs fixing: the provider is emailed what to fix and asked to upload a new copy; the organisations' admins are told.
• Each decision is recorded in the audit log.