For iComply staff
Super admin: organisations, packs and pack pricing, billing, the catalogue, badge checks, the review queue, outbox and health.
In the words of peak bodies and associations · Show for everyone
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- Roles in iComply's teamWhat a Super admin, Support, Billing and a Compliance officer can each open and change in Admin.iComply staff only
- Invite and manage iComply's teamA Super admin invites staff, chooses their role, sends or copies their join link, resets two-step sign-in and deactivates people on Admin → Team.iComply staff only
- Join iComply's team with your invitationOpen your invitation link, choose your password, then set up two-step sign-in before you reach Admin.iComply staff only
- Admin home: platform totals and system healthAdmin's home page lists every school with its plan and register counts, shows platform totals and system health, and lets a Super admin run reminders now.iComply staff only
- Find and open an organisationFilter every school, club, charity, peak body and builder on Admin → Organisations, then open one to see its packs, admins, subdomain and history.iComply staff only
- Create an organisation and invite its adminA Super admin sets up a school, club, charity, peak body or builder with its subdomain, packs and tier, and invites its first admin in one step.iComply staff only
- Invite an organisation's admin with a link (iComply team)Super admins create a one-time link so an organisation's new admin can set up their account, and can resend or revoke it.iComply staff only
- Act on behalf of an organisationA Super admin opens an organisation as its admin, with a reason the organisation sees, a time limit of up to 60 minutes and a red banner the whole time.iComply staff only
- Switch a pack on or off for an organisation (override)A Super admin switches an organisation's pack on or off from its Packs page, with a reason the organisation sees in its audit log.iComply staff only
- Set up and change organisations' subdomainsGive an organisation its own address, check the set-up, mark it live by hand, or give every organisation without one a suggested address at once.iComply staff only
- Suspend or reinstate an organisationA Super admin suspends an organisation with a reason, which signs everyone out and keeps its data, and can reinstate it later.iComply staff only
- Complimentary plansGive an organisation full access at $0, with a reason and an optional end date, and remove it when it no longer applies.iComply staff only
- Billing: who owes what, and the CSV exportsSee every school's billing state, what's outstanding and paid, and download the invoices and packs-for-invoices CSV files.iComply staff only
- Record invoices and payments, and extend a trialOn a school's billing page: record an invoice, mark it sent or paid, void it, update the billing contact and extend the trial.iComply staff only
- Provider listing invoicesMarketplace tier invoices are issued automatically; record payments here to keep listings live, or void one raised in error.iComply staff only
- Set pack pricesSet each pack's annual price for each active-site band. Builders and other businesses see the price for their band straight away.iComply staff only
- The Checked by iComply queueCompliance officers and Super admins check providers' documents for organisations that turned on Checked by iComply, within 2 business days.iComply staff only
- Organisation health and who to chaseSee how each Managed Service organisation is doing, open its register read-only, and nudge providers with missing or expiring documents.iComply staff only
- Badge checks for iComply PreferredCheck the documents of providers on the Preferred or Partner tier so they can hold the iComply Preferred badge. Separate from schools' Checked by iComply.iComply staff only
- The compliance catalogue: add and edit itemsSearch iComply's library of licences, tickets, checks, insurance and training, create drafts, save new versions, tag them and link related items.iComply staff only
- Review and publish catalogue itemsA Super admin marks a version reviewed against its source, then publishes it, one at a time or in bulk, and retires items that no longer apply.iComply staff only
- Catalogue packs, overlaps and open questionsGroup catalogue items into packs organisations can add in one go, settle researched items that duplicate existing ones, and work through researchers' open questions.iComply staff only
- Suggestions from customers for the catalogueAccept an organisation's own rule as a draft catalogue item, or decline it with a note. The organisation is emailed either way.iComply staff only
- Requirement presetsA Super admin edits the starting requirements every school sees for each provider category, and adds new categories.iComply staff only
- Rules packsThe starting catalogue for each state and organisation type, with named reviewers and sourced facts. A Super admin records each review.iComply staff only
- The marketplace dashboardLive figures for provider listings: run rate, badge holders, paused listings, things to moderate or check, unpaid invoices, renewals and enquiries.iComply staff only
- Listings and badges: pause a badge or hide a listingSee every paid or once-paid listing and why a badge is or isn't showing, pause or resume a provider's badge, and hide or restore a listing.iComply staff only
- Featured providers on the websitePut an active Partner listing first on the website and in app search for a category, a state or both, for a set time.iComply staff only
- Moderate marketplace reviews, reports and concernsApprove, send back or reject review comments and replies, and resolve reports and child-safety concerns.iComply staff only
- Set up a network or dioceseA Super admin creates a network, asks schools to join (each school's admin must accept) and invites view-only network viewers.iComply staff only
- Send a notice to organisationsShow a banner to every user of chosen organisations (or all of them) for up to 90 days, and email their admins.iComply staff only
- The outbox and remindersEvery email iComply sends waits in the outbox until the daily run (or a Super admin) sends it. See what's queued, sent, failed or suppressed, and retry failures.iComply staff only
- The global audit logSearch every recorded action across the platform by action, person, organisation, IP and date. It's append-only.iComply staff only
- System healthThe System health card on the Schools page and the public health check show whether the daily run, email, virus scanning and database isolation are working.iComply staff only
- For the iComply team: Help Centre feedbackSee which Help Centre articles people found helpful or not, and read their comments.iComply staff only
- Publishing the terms, privacy policy and agreement (iComply team)How a Super admin publishes a new version of an iComply legal document at Admin → Legal, chases unsigned organisations and reads acceptance evidence.iComply staff only