The outbox and reminders

Reminders and invites are queued in the Outbox and sent by the daily run. Super admins and Support can look; only a Super admin can send, retry or mark sent. The menu shows how many are queued. Reminders are email only, plus phone notifications where someone has switched them on.

What's on the page

• Whether email is connected, or "not configured (logged only)", when nothing is actually sent.
• Tabs: Queued, Sent, Failed and Suppressed, with counts.
• Each email's created time, kind (with its reminder threshold, such as 30d, or "expired"), recipient and organisation, and subject. Open the subject to read the message. Sign-in and invite links are hidden here, and removed from the stored copy once sent.
• Suppressed: never sent on purpose, such as demo organisations' sample data and reserved test addresses like example.com.

How to send, retry or mark sent

• Send … queued sends up to 500 queued emails now. The message says how many were sent, logged and failed.
• Retry failed moves failed emails from the last 7 days back to the queue.
• Mark sent on a queued email marks it sent without sending, for example when you've sent it another way.

What the daily run does

• Once a day it queues the reminders that are due across every pack, such as document expiry reminders at 60, 30, 14, 7 and 0 days, billing and marketplace invoice reminders, and digests, then delivers the outbox. It's safe to run again.
• One step failing never stops the others, or delivery. The run is still marked failed in System health, naming the steps.
• Run reminders now on the Schools page queues due reminders straight away, if you can't wait.

Limits

• An email is tried 3 times before it's marked failed.
• Failed and suppressed emails keep their real links for 7 days so Retry failed still sends a working one. After that the links are removed.