Moderate marketplace reviews, reports and concerns
Approve, send back or reject review comments and replies, and resolve reports and child-safety concerns.
1 min readLast updated
Applies to: iComply staff only · iComply Super admin, iComply compliance officers
Comments and replies go public only once approved here. Stars count as soon as a review is revealed. Super admins and Compliance officers moderate.
How to moderate a comment or reply
- Step 1: Open Moderation. Each item shows who reviewed whom and the comment: an organisation's comment, a provider's comment about an organisation (shown only to that organisation), or a provider's reply.
- Step 2: Select Approve to make it public.
- Step 3: Or write a Note to the author (needed for changes or reject) and select Ask for changes (they can edit it) or Reject.
How to resolve a report or concern
- Step 1: Read the Report or Concern (a Child-safety concern comes from a low child-safety score).
- Step 2: Add a Note for the record.
- Step 3: Select Keep the review to resolve it, or Hide the review to hide it and resolve it.
What happens next
- The author is told about changes and rejections, with your note.
- An open concern pauses the provider's badge until it's resolved.
- Every decision is recorded in the audit log.