Suspend or reinstate an organisation
A Super admin suspends an organisation with a reason, which signs everyone out and keeps its data, and can reinstate it later.
1 min readLast updated
Applies to: iComply staff only · iComply Super admin
How to suspend an organisation
- Step 1: Open Organisations and select the organisation.
- Step 2: Under Suspend, enter the Reason (at least 5 characters). Its admins see it.
- Step 3: Select Suspend (signs everyone out; data is kept).
What happens next
- Everyone in the organisation is signed out at once and can't sign in while it's suspended.
- Its data is kept. Nothing is deleted.
- It shows Suspended in the list, and the reason in its header.
- Nobody, including a Super admin, can act on its behalf while it's suspended.
- The suspension and the reason are in the platform audit log and the organisation's own.
How to reinstate it
- Step 1: Open the organisation.
- Step 2: Under Reinstate, select Reinstate. Its people can sign in again.
Suspending isn't how an organisation leaves iComply. For leaving and exporting data, see Exporting your data and leaving.