Listing plans and billing: Listed, Preferred and Partner

Your compliance profile is free. A listing in Find a provider, where organisations search for providers, is optional. Open Listing in your portal: the Overview shows your tier, term, invoices and badge.

The tiers

• Free: works with every organisation that invites you, with expiry reminders. Not shown in Find a provider.
• Listed, $290 a year: be found. Searchable by service, area and topic, with one photo or logo.
• Preferred, $790 a year: stand out. Placed above Listed, the iComply Preferred badge when you meet the quality bar, up to 6 photos, a video link, programs, a price guide, one presenter, the Enquire button and your ratings shown.
• Partner, $1,990 a year: lead your category. Adds featuring on icomplyaustralia.com.au by category and region, a quarterly newsletter spotlight, profile views and enquiries analytics, up to 20 presenters and 10 branches, and up to 12 photos.

How to choose a tier

1. 1Step 1: Open Listing, then Get listed or Plan & billing.
2. 2Step 2: Under Choose a tier, pick one.
3. 3Step 3: Under Billing details, enter Send invoices to (name), Billing email, your ABN (11 digits) and an optional purchase order.
4. 4Step 4: Tick to accept the marketplace terms (you're authorised to commit the business) and select Confirm.

What happens next

• Your listing goes live as soon as the invoice is issued. It's due in 30 days; we remind you 14, 7 and 0 days before.
• Pay by bank transfer with the invoice number as the reference. Tax invoices come by email from iComply's accounting system.
• An invoice still unpaid after its due date pauses the listing (hidden from search, badge off) until it's marked paid.
• Renewal invoices are issued 30 days before your term ends.
• Upgrades start straight away for a full year, with unused paid time credited. Downgrades and moving to Free take effect at the end of the term.

Common questions

• Does a listing mean I'm approved? No. Being listed never means approved: each organisation still checks your documents. Your documents and their decisions are never shown in the marketplace.
• Partner analytics: counts of profile views and enquiries for the last 90 days. iComply never records who viewed your profile.
• Can iComply hide my listing? Yes, if it breaches the marketplace terms, with a reason.