The iComply Preferred badge

The iComply Preferred badge shows on Preferred and Partner listings while every point of the quality bar is met. It turns on by itself, checked daily and after each review, payment and document check. The Overview shows a checklist of what's left.

The quality bar

• A Preferred or Partner tier, with an active listing (no overdue invoice).
• Compliant at every organisation you work with.
• Your current documents checked by iComply's team for the badge.
• At least 3 completed jobs on iComply.
• An average rating of 4.0 or more, from reviews by at least 3 different organisations.
• No unresolved concerns (a low child safety score raises one for iComply to look into).

What iComply's team checks

When you choose Preferred or Partner, or upload a newer document, it goes into our badge check, usually done within 2 business days. This is separate from each organisation's own document checks. If a document needs fixing we email you what to change. Once you hold the badge, it stays while a newer document waits for our check.

Paused and resumed

If something slips, the badge pauses until it's fixed. Your listing stays up, and there's no refund or penalty. iComply's team can also pause it while it looks into a concern, and resume it. Badge history shows each change (Badge granted, Badge paused, Badge back, Paused by iComply, Resumed by iComply), and we email you why.