Your own web address

Your address looks like yourname.icomplyaustralia.com.au. You chose it when you signed up. Your admins and the rest of your team sign in there, and your logo and colour show on its sign-in page.

Who signs in where

• Your own people sign in at your address. Only they can: anyone else gets the same “Incorrect email or password” as a wrong password.
• A sign-in made at your address works only there: it never opens another business, and never app.icomplyaustralia.com.au.
• If one of your people signs in at app.icomplyaustralia.com.au once your address is live, we take them to your address (“now has its own address. Sign in here from now on.”).
• Contractors, contractors, hirers, network viewers and the iComply team keep using app.icomplyaustralia.com.au, because they work with many organisations.
• Links in emails to your people use your address once it's live. Links already sent with app. keep working.

How to change it

1. 1Step 1: Open Settings and find Your address (admins only).
2. 2Step 2: Type the new address: lowercase letters, numbers and hyphens.
3. 3Step 3: Select Check it's free, then Save address.

What happens next

• The status shows Setting up, then Live (usually within a minute, sometimes a day). Until it's live, keep signing in at app.icomplyaustralia.com.au. What happens next shows where it's up to; Check again refreshes it. Needs attention means our team is fixing it.
• The old address forwards to the new one for 90 days, then stops. Nobody else can take it in that time.
• Everyone signs in again at the new address: sessions made on the old one stop working there.
• Both your audit log and ours record the change.

Limits

• 3 to 40 characters, not starting or ending with a hyphen.
• Reserved names (such as app, www, admin and login) and other organisations' addresses, current or from the last 90 days, can't be used.
• Up to 10 address changes a day.