How people acknowledge policies, and the reminders
Each group acknowledges in its own place, with or without an account; people are chased by email and owners reminded before the review date.
1 min readLast updated
Applies to: People & Volunteers · Admin, Team member
Everyone acknowledges the same way: read the policy, tick that they've read it and will follow it, and type their full name. Their name, the time and the version are recorded. Where they do it depends on who they are.
Where each group acknowledges
- Providers: in their iComply portal, under the organisation that asked.
- Staff with an iComply sign-in: on My record.
- Staff without a sign-in: from an emailed link, no account needed. It works for 30 days, and each new email replaces the link in the one before.
- People on a club's, charity's or peak body's register: on their personal link, under Policies to sign.
Reminders
- When a version is added, everyone who hasn't acknowledged it is emailed, then once a week, at most 4 times for that version.
- The policy's owner (or every admin if it has none) is reminded 30 days before the review date and on the day.
- Clubs, charities and peak bodies with Re-sign every (months): each signature lapses after that many months. People are reminded 30 days before it lapses, and their link shows please sign again once it has.
Common questions
- Someone says their link doesn't work. It's more than 30 days old, or a newer email replaced it. The next weekly reminder carries a fresh link.
- Does archiving a policy stop the reminders? Yes.
Each acknowledgement stores the typed name, the time and the connection's address, and is kept with the version it was for.