My upload was rejected
PDF, PNG or JPG only, up to 10 MB, and every file is virus scanned.
1 min readLast updated
Applies to: Free: no pack needed · Subcontractors, Volunteers, staff and educators (personal link), Workers (worker pass)
- Wrong type: use a PDF, PNG or JPG.
- An iPhone HEIC photo: we can't open it. Take the photo again in iComply (it's sent as a JPG), or upload a screenshot.
- Over 10 MB: try a smaller scan or a PDF.
- Doesn't match its type or looks damaged or incomplete: save or scan it again and upload the whole file.
- Didn't pass our virus check: we haven't saved it. Scan your device, then upload a fresh copy.
- Couldn't check it for viruses just now: nothing was saved. Try again in a minute.
- That date has passed: the copy has expired. Upload the current certificate.