Upload a document from your phone

Upload each document once. Every organisation you've accepted that asks for it can see it and decides whether to approve it.

How to upload

1. 1Step 1: Select Upload (on Home, Upload a document or Upload your first document). The page is called Snap and upload.
2. 2Step 2: Choose the document type. The list shows what the organisations you work with ask for. Not listed? Choose Something else… and name it.
3. 3Step 3: Select Take a photo or choose a file: a clear photo of the certificate, or a PDF, PNG or JPG up to 10 MB.
4. 4Step 4: Optional: tick the box to send it to our software to read the dates, then select Check the details. Fix anything that's wrong (each value it read is marked Read by software).
5. 5Step 5: Fill in the details asked for that type: for insurance the Insurer, Policy number, Insured name and Cover amount ($); for a card or licence its number and state.
6. 6Step 6: Enter the expiry date exactly as printed, and the issue date if you have it.
7. 7Step 7: Select the send button (it names who it goes to). You see Sent and each organisation shows it as In review.

Read assist (Check the details)

• It's off unless you tick it, and we remember your choice. After the virus check, AI assist suggests the details and you confirm them. Our AI provider is named in Services outside Australia; it isn't used to train AI models.
• It only suggests. You check and fix every value before sending, and a person at each organisation still reviews the document.
• It's only offered when every organisation you're linked to allows it. Files over 8 MB and PDFs over 10 pages aren't read: type the details instead.
• If it can't read the file, you see We couldn't read this one automatically and type the details as usual.

Your Documents page

Documents lists everything you've uploaded, with its expiry and each organisation's decision: Waiting for review, Approved, Rejected (with the reason) or, for a Working with Children Check, Recorded. Open a file with the download button. From here you also reach What each client needs, Workers and Insurance broker.

Common questions

• It says the copy has expired and can't be sent. The expiry date you entered has passed. Upload the current certificate.
• Whose is it? If you have workers, choose whether the document is the business's (or yours, as a sole trader) or a worker's ticket.
• Card and licence numbers: they're stored encrypted and show as Recorded until someone checks them on the official register.
• The upload was refused. See Upload refused.

Limits

• PDF, PNG or JPG, up to 10 MB each. Every file is checked for viruses before it's saved.
• Read assist: files up to 8 MB and PDFs up to 10 pages.