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Read assist

Software reads the dates, cover and numbers from a certificate to help your reviewers. A person always decides.

2 min readLast updated

Applies to: Core (every organisation) · Administrator, Project team, Safety officer (HSEQ), Project or site manager, Subcontractors

On this page

When a subcontractor uploads a certificate, software can read it and suggest the details: insurer, policy number, insured name, ABN, cover amounts and dates, and for a licence or card its number, state, class or level. The subcontractor checks the suggestions before sending, and your reviewers see what was read next to the document.

It never approves, rejects or changes anyone's status. A person always decides.

What reviewers see

  • A Read assist panel in the review drawer, labelled Read by software · a person must check.
  • Each value with the software's confidence (high, medium or low).
  • Things to check: for example dates that differ from what was entered, cover below your minimum, a name or ABN that doesn't match, or no interested party noted.
  • When nothing stands out, it says so, and that this isn't an approval: open the document and check it yourself.

Settings

Where your Settings page has a Read assist section, company admins set it there. Both switches start on.

  1. Step 1: Open Settings and find Read assist.
  2. Step 2: Tick or untick Let iComply read certificates for providers who upload to us. Off means files from your subcontractors are never sent to the software, and they type the details themselves. If a subcontractor works with several companies, one switching it off is enough.
  3. Step 3: Tick or untick Show the Read assist panel to reviewers.
  4. Step 4: Optional: enter a Minimum public liability cover in dollars to flag anything below it (blank means no cover check), and tick Flag certificates without an interested-party note.
  5. Step 5: Select Save.

Consent and privacy

  • The subcontractor chooses whether their file is read. They can say no and type the details.
  • Files are sent after the virus check, over an encrypted connection, to our AI provider (named in Services outside Australia). They aren't used to train AI models, and each file is read once.
  • A licence or card number read by software is kept sealed; reviewers see the last 3 digits.

See Services outside Australia.

Limits

  • Files over 8 MB, and PDFs over 10 pages, aren't read.
  • Up to 50 reads a day for each subcontractor.
  • If the software can't read a file, the subcontractor types the details as usual.
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