Report your workers in Service Victoria (WWC Connect)

1. Set up your Service Victoria business account

1. 1Step 1: Log in to your school's existing Service Victoria business account, or create one at business.service.vic.gov.au.
2. 2Step 2: The authorised representative completes the business profile set-up (if the profile is new).
3. 3Step 3: The authorised representative verifies their contact details and identity. After that you can start reporting workers.

You can invite trusted colleagues to help manage workers, and register several businesses or locations under one Service Victoria account.

2. Add one worker

1. 1Step 1: In your business profile, open Worker list.
2. 2Step 2: Select Add worker (top right).
3. 3Step 3: Fill in the required fields: the child-related work information and the employee contact information.
4. 4Step 4: Review and submit the report. Then record the date in iComply with Record connected.

Have ready: name, address, email and phone; their WWC clearance details; the engagement type; the start date, and the end date if there is one. iComply holds most of these on the person's record.

3. Add many workers (Bulk actions)

1. 1Step 1: In Worker list, select Bulk actions.
2. 2Step 2: Download the CSV file.
3. 3Step 3: Add your workers' details.
4. 4Step 4: Upload the CSV and select Next.

Export for Service Victoria (bulk upload)

1. 1Step 1: Select Export for Service Victoria (bulk upload) on Today or in Exports & settings.
2. 2Step 2: Under Who to include, tick Include existing workers (recommended) to add people engaged before 19 October 2026, and Include detail changes to add connected people whose details changed since their last export. Select Update list.
3. 3Step 3: Check Missing details: anyone missing an address, email, phone, start date or clearance details, with a Fix link. You can still export; those cells are blank.
4. 4Step 4: Select Download and upload the file in Service Victoria.
5. 5Step 5: Back in iComply, under After you've uploaded it, tick I've submitted these people in Service Victoria today. and select Mark these as reported today, then Yes, mark as reported.

The file has Start rows (must be connected, not yet recorded as connected), End rows (stopped, end not yet recorded in WWC Connect) and Change rows. Marking them records today as the connected date or the end-recorded date for each, in the audit log.

Columns: Given names, Family name, Email, Phone, Street address, Suburb, State, Postcode, Engagement type (Paid worker or Volunteer), Role, Clearance type, WWC card number, WWC application number, registration number, Start date, End date, Action. Dates are DD/MM/YYYY. School admins get full numbers; everyone else gets the last 3 characters.

What to report

• When someone starts child-related work (7 days for workers, 21 days for volunteers).
• When they stop (the same 7 or 21 days).
• Changes to their name, address, email or phone, and to your school's details.

Official pages

• Service Victoria, Working with Children Connect: service.vic.gov.au/find-services/business/working-with-children-connect
• Victorian Government, Working with Children Connect: vic.gov.au/working-children-connect
• Service Victoria phone: 13 22 84

The How to report in Service Victoria panel on each person's record links straight to these.