Expiry reminders and red alerts

You don't have to chase certificates. Every day, iComply looks at each approved document with an expiry date and emails the provider:

• 60 days before it expires
• 30 days before
• 14 days before
• 7 days before
• on the day it expires
• once it has expired

Each reminder is sent once. A document first seen with 5 days left gets the 7-day reminder only. Only the newest approved copy of each document counts, and a worker's ticket is reminded for that worker.

Copies to club admins

Club admins get a copy from 7 days out, on the day and once it has expired, with the provider's name and what's expiring. Your dashboard's Auto-chase this week shows who is being reminded.

Red alerts

Once a day, if a provider becomes Non-compliant for a new reason (something expired, was rejected or is missing), club admins get A provider went non-compliant, with the reasons and a link to their file. You hear once for each new set of reasons, not every day.

New documents to review

When a provider uploads something, everyone on your team who sees the whole register gets New documents to review: a phone notification by default, and an email if they choose it.

Choose what we send you

1. 1Step 1: Open Notifications (or Settings, then Choose what we send you).
2. 2Step 2: Under What we send you, tick Email or Phone for each kind, then select Save.
3. 3Step 3: For phone notifications, select Turn on notifications on this device.

Common questions

• Can I send a reminder now? Yes: see Chase providers to update documents.
• Do reminders include a link to fix it? Yes, a Fix this now link, where your club has them on.
• A provider says they aren't getting reminders. Reminders go to the email on their iComply account, and they can switch them off in their own notifications. See Emails not arriving.