Remove a provider from your register

When you stop working with a provider for good, one of your club admins can take them off your register. It ends your club's relationship with them, and nothing else.

How to remove someone

1. 1Step 1: Open the register and select their name to open their file.
2. 2Step 2: At the bottom of the right-hand column, open Remove from register. It explains what happens before anything does.
3. 3Step 3: Optional: type a Reason. It's kept in your audit log; the provider doesn't see it.
4. 4Step 4: Select Remove with their name, then Yes, remove to confirm (or Cancel).

You go back to the register, which no longer lists them.

What changes

• They leave your register, reports, searches, sites and reminders, and they're no longer cleared at your front desk or gate.
• You can no longer open their documents, and your club no longer shows in their portal.
• Their own iComply account, profile and documents are not deleted or changed, and every other organisation they work with carries on as before.
• Nothing is erased: approvals, permits, sign-ins and the removal itself (Removed from the register, with who, when and your reason) stay in your audit log.

Changed your mind?

Add them again with the same email (Add a provider). They get a new invitation, and once they accept, their documents come back for you to review as usual. The audit log shows Invited again after being removed.

Common questions

• Who can remove someone? Club admins only. Everyone else doesn't see the option.
• It says they have subcontractors of their own on our register. Remove their tier 2 subcontractors first, so nobody is left on your register through someone who's gone.
• Is this the same as rejecting a document? No. Rejecting asks them to fix one document and keeps them on your register.