A document was rejected or is expiring: reminders and what to do

Each organisation decides on your documents for itself. When one rejects a document, or one is about to expire, you get an email and Home shows what to do.

When a document is rejected

1. 1Step 1: Open Documents. The organisation's reason shows under the document, next to Rejected.
2. 2Step 2: Fix the problem. Common reasons: a different business name, no expiry date, or cover below the organisation's minimum.
3. 3Step 3: Upload a corrected copy. The organisation reviews it again.

Expiry reminders

• We email you 60, 30, 14, 7 and 0 days before an approved document expires, and when it has expired. Each reminder is sent once.
• The organisations you work with are told from 7 days before and on expiry.
• Home shows expiring documents under Coming up with Renew, and expired ones under the things that stop you working.
• Insurance: if you've added your broker and agreed, we ask them for the renewed certificate 30 days before it expires. See Ask your broker.

Reminders from organisations

An organisation can also chase you about something expiring, missing or rejected. Those emails can carry a Fix this now link that opens exactly what's needed: see Fix this now links.

Common questions

• Approved at one organisation, rejected at another? That's normal: each checks against its own requirements. Upload one copy that meets all of them.
• Not getting the emails? Check your notification settings and see Emails not arriving.
• What do the colours mean? Green: everything asked is current and approved. Amber: something expires soon or is waiting for review. Red: something is missing, expired or rejected.