The stop list
Bar a person, a worker or a whole company from one site or every site. They're refused at the gate with a neutral message, and the reason stays private.
2 min readLast updated
Applies to: Gate & Access · Club admin, Club team member
The stop list holds people and companies who mustn't come on site. At the gate they see only Please see the site manager before going on site., and the site's manager is told they're there.
Club admins add entries that work straight away, confirm notes and remove entries. On a builder's or business's account, a Safety officer (HSEQ) can too. Anyone else (a club team member, a gate user or a site manager) adds a note for one of their sites, which stops nobody until an club admin confirms it.
How to add someone
- Step 1: Open Stop list.
- Step 2: Under Add to the stop list (or Add a stop list note), choose Where: Every site (admins only) or one site.
- Step 3: Choose Who: A person (type their name), A provider's worker or A whole company (everyone from it), then fill in Person's full name, Worker or Company.
- Step 4: Write the Reason. It's kept for club admins and never shown at the gate.
- Step 5: Optionally fill in Decided by, Decided on and Until (leave it empty for no end date).
- Step 6: Select Add to the stop list (or Add note).
Confirm, turn down or remove
- Step 1: Select To confirm to see notes waiting. Your club admins are emailed when a note is added.
- Step 2: Select Confirm to make a note start stopping people, or type Why not? and select Turn down.
- Step 3: To lift an active entry, type Why remove? and select Remove. It stays in the history under Removed.
What each status means
- Active: refused at the gate now.
- To confirm: a note waiting for an club admin. It stops no one yet.
- Starts later or Ended: outside its dates.
- Removed: lifted or turned down, kept for the record.
Common questions
- How are names matched? A typed name matches at the gate whatever the case, spacing or punctuation (“O'Brien, Sam” matches “obrien sam”). Visitors are checked too.
- A company has one stopped worker. While the entry lasts, that company signs in worker by worker (it can't sign in as the business), so the stopped worker can't come in under the company's name.
- Can an override let someone on the stop list in? Only an club admin's.
- A site manager can't see some entries. Someone who sees only their own sites sees entries for those sites. Entries for every site are an club admin matter.
- Does it work at the front-office desk? Yes: entries for every site also apply at the front-office desk.
Every add, confirm, turn-down and removal is in the audit log with who did it. The reason is never shown at the gate, on the worker's pass, or to the provider.