Switch a pack on or off for an organisation (override)
A Super admin switches an organisation's pack on or off from its Packs page, with a reason the organisation sees in its audit log.
1 min readLast updated
Applies to: iComply staff only · iComply Super admin, iComply support, iComply billing
An organisation normally chooses its own packs on Settings → Your packs. A Super admin can override that choice here, for example to switch Managed Service on for an organisation that isn't a school. Support and Billing see the page read-only.
How to switch a pack
- Step 1: Open Organisations, select the organisation, then Packs and override.
- Step 2: Find the pack. The card shows what it includes, what it adds, its price for the organisation's active-site band, and anything it needs.
- Step 3: Select Switch … on or Switch … off. The card lists what will appear or be hidden.
- Step 4: Write the Reason (the organisation sees it in its audit log), at least 5 characters.
- Step 5: Select Yes, switch it on or Yes, switch it off.
What happens next
- The change applies at once. Switching off hides the pack and keeps every record; nothing is deleted. Reminders for it stop while it's off. Switching it back on restores everything as it was.
- The change and your reason are recorded in the platform audit log and the organisation's own, and listed under Pack history on this page.
- Nothing is charged automatically. If the pack is priced, raise the invoice by hand (see Billing).
Common questions
- A pack says "legacy". The organisation had it before packs began, so it keeps it on its current terms. If it's switched off, it can't be switched back on from the organisation's side.
- Pack history says "No changes since packs began". It's on the packs it was grandfathered with.
- Core can't be switched off. Core is always on.