Set up and change organisations' subdomains

Every organisation has its own address, such as name.icomplyaustralia.com.au. Older organisations without one keep working on app.icomplyaustralia.com.au until they get one. Only a Super admin sets or changes subdomains.

Set or change one organisation's subdomain

1. 1Step 1: Open Organisations and select the organisation (or No subdomain · set one in the list).
2. 2Step 2: Under Set subdomain (or Change subdomain), type the Subdomain: lowercase letters, numbers and hyphens.
3. 3Step 3: Select Check availability, then Set subdomain (or Change subdomain).

In the list, Set with the suggested address does it in one click for an organisation without one.

Give every organisation without a subdomain a suggested one

1. 1Step 1: On Organisations, select Give every organisation without a subdomain a suggested one.
2. 2Step 2: Check the suggested Address for each. Change any, or clear one to skip it. Nothing changes until you save.
3. 3Step 3: Select Save and set up.

Each address is checked again (taken, reserved or invalid ones are skipped and listed), recorded in each organisation's audit log and set up straight away.

When set-up doesn't finish by itself

• Organisations whose address isn't live are listed under Subdomains to provision on Organisations, with the status (Setting up or Failed) and any error.
• On the organisation's page, the Subdomain card shows the status and the manual steps. Select Provision / check again to retry, or Mark live (done by hand) once you've done the steps yourself.
• The daily run also re-checks addresses that are still setting up.

What happens next

• Until the address is live, invite links use app.icomplyaustralia.com.au.
• When you change a subdomain, everyone moves to the new address. The old one redirects for 90 days, then stops working. Tell the organisation before you change it.